se98 Privacy Policy

se98 ("we", "us", "our") operates the online casino and sports betting platform available at se98.org and any associated interfaces (collectively, the "Platform"). se98 acts as the data controller in respect of all personal data collected from players and visitors through the Platform.

This Privacy Policy applies to all individuals who access or use the se98 Platform, including registered players, visitors who browse without registering, and individuals who contact se98 support. It describes how we collect, use, store, share, and protect personal data, and explains the rights available to you in relation to that data.

This Privacy Policy should be read alongside the se98 Terms and Conditions and Responsible Gaming Policy, which together govern the full relationship between you and se98. If you have any questions about this policy or our data practices, you may contact us at any time using the details provided in Section 12.

se98 collects personal data from you directly — when you register, deposit funds, place bets, contact support, or use any feature of the Platform — and indirectly, through automated means as you interact with our website. The categories of data we collect include:

se98 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information, except where expressly required by our licensing obligations (for example, where a player discloses a health-related reason for self-exclusion under the Responsible Gaming framework). Where such data is disclosed voluntarily, it is handled with additional care and used only for the stated purpose.

se98 uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first notifying you and, where required, obtaining your consent.

• Account creation and management: To register your se98 account, verify your identity, manage your player profile, and provide access to all Platform features.
• Transaction processing: To process deposits and withdrawals through your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), reconcile accounts, and maintain accurate financial records.
• Gaming service delivery: To enable you to place bets, participate in live casino games (including Andar Bahar, Teen Patti, and other titles), access PSL cricket betting markets, and use all other Platform features.
• Legal and regulatory compliance: To fulfil our obligations under our international gaming licence, including Anti-Money Laundering (AML) checks, Know Your Customer (KYC) verification, and age verification. We are required by our licence to retain certain player records for defined periods regardless of your account status.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover, money laundering, and any other prohibited conduct described in our Terms and Conditions.
• Customer support: To respond to your support queries, resolve disputes, process complaints, and communicate material changes to our services or policies.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling, enforce self-exclusion and deposit limit requests, and deliver responsible gaming communications where appropriate.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience, and game offerings. This analysis does not identify individual players.
• Promotional communications: To send you bonus offers, promotions, and Platform updates — but only where you have opted in to receive such communications. You may withdraw this consent at any time through your account settings.

se98 processes your personal data only where a valid legal basis exists. The applicable legal bases under our international gaming licence framework are as follows:

• Contractual necessity: Processing required to perform our contract with you — specifically, to operate your se98 account, process your transactions, and deliver the gaming services you have registered to use.
• Legal obligation: Processing required to comply with our obligations under applicable law and our gaming licence, including AML reporting, KYC verification, age verification, and mandatory data retention requirements.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of se98 and do not override your privacy rights — including fraud detection, network security, and aggregated Platform analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, for sending optional marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

se98 does not sell or rent your personal data to any third party for their own commercial purposes. We share player data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other payment processor used to facilitate deposits and withdrawals. These providers receive only the data required to process your specific transaction.
• Identity verification providers: Third-party KYC and AML compliance services that assist se98 in verifying player identities, screening against sanctions lists, and meeting regulatory obligations.
• Game and software providers: Certified gaming studios and software suppliers whose games and live casino streams are available on the se98 Platform. These providers may receive anonymised session data for the purpose of game performance and integrity monitoring.
• IT and hosting infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers that support the technical operation of the Platform. All such providers are bound by data processing agreements that prohibit use of your data for any purpose beyond service delivery.
• Regulatory and law enforcement authorities: Where se98 is legally required to disclose player data to a regulatory body, law enforcement agency, court, or other competent authority, we will do so in accordance with applicable law and our licensing obligations.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations and who access data only to the extent necessary to provide their services to se98.

All third parties with whom se98 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of the services they provide to se98.

se98 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you interact with the Platform. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These enable core features such as account login sessions, security tokens, and session management. They cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and game lobby layout so that you do not need to reconfigure these on each visit.
• Analytics cookies: Collect anonymised, aggregated data about how visitors use the Platform — including pages visited, session duration, and navigation paths — to help se98 improve the user experience. This data does not identify individual users.
• Security cookies: Support fraud detection, account integrity monitoring, and bot prevention measures. These cookies help protect your account and the overall security of the Platform.

se98 does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on the Platform or collect your browsing data for the purpose of serving targeted advertisements on other websites.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core Platform features, including account login. For further information on managing cookies, refer to your browser's help documentation.

se98 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including our legal and regulatory obligations under our international gaming licence. The principal retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in compliance with AML and KYC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping obligations.
• Gaming history: Retained for the duration of your account and for a minimum of three (3) years following permanent account closure, to support dispute resolution and regulatory audit requirements.
• Support communications: Retained for a minimum of three (3) years from the date of the interaction, to support dispute resolution and service quality review.
• Self-exclusion records: Retained indefinitely or for the maximum period prescribed by our gaming licence, to prevent re-registration by excluded players.
• Technical and analytics data: Anonymised and aggregated analytics data may be retained indefinitely. Individually identifiable technical data (such as IP logs) is typically retained for no more than twelve (12) months unless required for an active security investigation.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with se98's internal data destruction procedures. Where data is anonymised rather than deleted, the anonymised dataset is no longer considered personal data and may be retained for analytical purposes without restriction.

Subject to applicable law and our licensing obligations, you have the following rights in relation to the personal data that se98 holds about you. To exercise any of these rights, please contact se98 support using the details in Section 12.

• Right of access: You may request a copy of the personal data se98 holds about you, together with information about how it is being processed. We will respond to verified access requests within 30 calendar days.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by se98. Minor updates (such as changes to contact details) may be made directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our overriding legal obligations — for example, we are required to retain certain records for AML compliance purposes and cannot delete them on request.
• Right to restriction of processing: You may request that se98 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data based on se98's legitimate interests, and to the receipt of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

se98 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the se98 Platform.
• Encryption of sensitive personal data at rest within our databases, including identity and financial records.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access player personal data.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Multi-factor authentication requirements for all internal staff access to systems holding player data.
• Automated monitoring for unusual access patterns, potential data breaches, and security incidents.
• Formal data breach response procedures, including notification obligations to the relevant regulatory authority and to affected players where legally required.

While se98 takes all reasonable and proportionate steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your se98 account credentials confidential and for notifying se98 immediately if you suspect that your account has been accessed without your authorisation.

The se98 Platform is strictly intended for adults aged 21 years and above. se98 does not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is carried out at the point of registration and may be repeated at any time during a player's account lifecycle.

If se98 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, the relevant account will be suspended immediately, all associated data will be reviewed, and the account will be permanently closed. Any funds deposited by a player subsequently found to be underage will be handled in accordance with our licensing obligations.

se98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the requirements of our international gaming licence. Any material changes to this Policy will be communicated to registered players via the contact details held on their se98 account prior to the changes taking effect.

The "Last updated" date at the top of this page indicates when the current version of the Privacy Policy was published. We encourage you to review this page periodically to stay informed about how se98 protects and uses your personal data.

Continued use of the se98 Platform following notification of material changes to this Privacy Policy constitutes your acknowledgement of those changes. If you do not agree with a revised version of this Policy, you should cease using the Platform and contact se98 support to request account closure in accordance with Section 11 of the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that se98 holds about you, please contact our support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 directly through your se98 account dashboard.

Our support team is available around the clock, seven days a week, assisting players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 calendar days. For complex data rights requests, we may require up to 30 calendar days to respond fully, in which case we will notify you of the extended timeline.

If you are not satisfied with se98's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority or dispute resolution body relevant to se98's licensing jurisdiction. Details of the applicable body are available on request from se98 support.